Frequently Asked Questions (FAQs)

Q. I have already made the payment, where do I get the Downloads links?
Ans. = After successful payment our system automatically sends you the email containing Direct Link to the Downloads page – where you can access as well as download all the Drafts.
Please check an email that begins with the subject “Your files are ready for download” . That email contains the drafts files

In case you did not receive it in the inbox, try to:

1. Refresh your inbox;

2. Check in all folders such as Updates/Promotions/Spam, etc.

If you still cannot find it, it may be because of an incorrect email address entered on the payment page. Contact us immediately if such a case arises, we shall assist you regarding the same.

Q. How can I open the drafts on mobile, it shows an error?
Ans. = If you are on a mobile device, you may need a “Document viewer app”, it can be downloaded from the Play store or App store, for free.

Q. How do I extract the .ZIP format?
Ans. = For PC Users:
Simply Right-Click on the File > Click Extract Files.
This will extract the files in folder format, this process may take up to 3-4 minutes depending on your system speed.
(Tip: For seamless extraction process, we recommend extracting using 7-Zip software, it’s free to download.
For Mobile Users:
Download any “Unzipper” application from the Play store / App store. Select the .ZIP file and extract it in your desired destination.

Q. After extracting the zip file some folders are empty, how to solve this?
Ans. = This problem arises due to glitches with the zip extraction process.

To solve this:
We recommend using 7-zip software to extract the files and folders seamlessly, without
facing any bug or issue.

In case your query isn’t listed here, please feel to reach us on the email, we shall be happy to assist you.